Updated November 2014
FirstBIKE Awards

Over two years ago, FirstBIKE helped to revolutionize the balance bike market in the US. Built with an emphasis on safety and durability, rather than affordability and visual appeal (i.e. tassels and cartoon characters), the FirstBIKE was the childhood prodigy amongst a sea of poorly constructed toddlers tricycles. With its weatherproof composite frame, child-sized handbrake, air tires, recessed bolts, turning limiter, sealed-bearings and air tires, the FirstBIKE quickly rose to the top of the market. Years later, countless other bikes have entered the market, but in many ways, the FirstBIKE is still the bike to beat.

FirstBIKE 1

Why? Why many other bikes offers the same safety features as FirstBIKE, it is the only one to offer all of them together in four different models.  The perfect combination of safety features, value and durability, the FirstBIKE is our Best in Class for Safety Features and is rated as Exceptional for toddlers aged 18-months to 3 years.

Video Overview

Safety Features

Having reviewed over 20 different balance bikes over the years, our favorite feature of the FirstBIKE is its unique composite frame. While not suitable for older riders (see explanation below), the nylon composite frame’s smooth surface is free of any protrusions or sharp edges that may potentially hurt a child during an inevitable fall. When kids fall while riding a balance bike, they generally land directly on top of the bike. The flexible frame, smooth edges and recessed bolts of the FirstBIKE, helps to minimizes and/or prevents injures as a result of these falls.

FirstBIKE 2

The U-shaped saddle is another standout feature of the FirstBIKE. The shape helps to prevent kids from sliding off the seat, but also partially wraps around the child which provides a much needed sense of security for hesitant kids. The gel-like composition of the seat is also non-porous which makes for easy clean-ups as the result of potty-training accidents. Due to its shape and “stickiness”, the seat is problematic for the youngest toddlers in size 24-month-clothes (toddlers in 18-month clothes will not fit on the FirstBIKE, even with the lowering kit) as they will have trouble getting on and off the bike by themselves.

FirstBIKE 5

Additional safety features include the turning limiter, easy knob dial seat post adjuster (block knob shown below seat above) and hand brake. While we haven’t seen a compelling reason for turning limiters over the years (we haven’t seen a negative impact from them either), we have seen kids greatly benefit from learning how to use a hand brake while on a balance bike. In addition to saving their shoes and preventing crashes at higher-speeds, most balance bike graduates have a difficult time using coaster brakes (back pedal brakes) on pedal bikes, so knowing how to use a hand brake helps them smoothly transition to a pedal bike.

Various Models

The FirstBIKE is available in five different models, the Cross, Street, Basic, Limited and Special Edition.  The Basic is the only model that does not come with a hand brake or air tires.  The solid rubber tires on the Basic are puncture-free and provide a lot more traction than the standard foam puncture-free tires found on lower-end balance bikes.  The Cross, Street, Racing Edition and Limited models are identical except for color and tires. For all air tires is it highly recommended to seal each tire with sealant to prevents flats.

FirstBIKE 4.5


The Cross models will provide the most traction on off-road surfaces and the Limited and Racing Edition Big Apple tires will provide the most cushioning. For basic riding around paved neighborhoods, any of the models will do just fine.  All models also come with industrial-strength sealed bearings.


While FirstBIKE offers many different accessories, the lowering kit is an essential upgrade for any child in 2T or 24-month clothes. The lowering kit is available for $15 and attached to the back axel to lower the rear tire about 2 inches. Older toddlers who are in 3T clothes, or about the transition into them, will fit the FirstBIKE just fine without the lowering kit.

FirstBIKE 6

Due to issues with the seat post sliding down on riders, the current FirstBIKE models are now shipped with an aluminum seat post clamp instead of a composite one. These clamps better secure the seat post and are available directly through FirstBIKE if needed.

FirstBIKE Seat post clamp

With its all-weather frame, the FirstBIKE is also a great choice for year-round riding.  In addition to being waterproof, a mono ski is available for $45 and quickly converts the balance bike into a sled. Our testers, aged 3 to 6, all-loved the ski and parents loved the worry free, weather-resistant frame, for when the bike was accidentally left outside during a snow storm.

FirstBIKE 3

FirstBIKE’s molded nylon baskets are also top notch as they are strong enough to withstand anything your child can fill them with, even large rocks. In fact, we found the basket to be much stronger than the zip-ties used to adhere the basket to the bike. The baskets are available for $25 and can attach to any bike via a zip-tie.
FirstBIKE 8

Comparisons to Other Bikes

Compared to other bikes, FirstBIKE certainly has some pros and cons. The Islabikes Rothan has a lower minimum seat height, lower-step through height and is easier for the smallest toddlers to mount.  The Yedoo Too Too weighs the same as the FirstBIKE, but is a much better fit for older kids as its rigid metal frame will not flex when ridden by older riders.

FirstBIKE 7

The Flexible Frame

The one major drawback we’ve seen with the FirstBIKE over the years is its poor performance with older, heavier and/or taller riders in size five clothes and up. The extra weight and stress on the frame and seat post cause significant flexing which negatively affects the handling of the bike. In attempts to document the flexing, we had our five-year-old tester, who also our main tester of the bike two-years-ago, take his old FirstBIKE for a ride.  From the get-go, he complained that the rear tire was wobbling, which made it difficult and uncomfortable for him to ride. The flexing was visually apparent, but hard to capture in stills. As a result, we strapped a GoPro to the rear of the bike to and filmed him as he rode.  The video shows significant flexing and will be posted here shortly.

As a result of the flexing, we do not recommend the FirstBIKE for kids older than three as they could potentially outgrow the bike before they are ready to transition to a pedal bike. Kids who start riding the FirstBIKE at or before the age of three should be ready to transition to a pedal bike before they have issue with flexing.

FirstBIKE 9

FirstBIKE in Action:

Bottom Line:

An exceptional bike for toddlers aged 18-months to three. Unmatched in safety features and durability, the FirstBIKE is sure to be a well loved by toddlers and parents alike. Due to the flexing of the frame, we do not recommend the FirstBIKE for taller or heavier kids older aged three and up.  Other bikes to consider for taller kids are the Yedoo Too Too and the Ridgeback Scoot.

MSRP: $129 to $199

Where to Buy:

The entire line of FirstBIKE as well as their accessories are available at WeeBikeShop.  All their bikes are shipped for free and monthly coupon codes are available and listed in sidebar above. If you have any questions in regards to FirstBIKE or any of their products, feel free to give them a call at (401) 654-0029.

For Canadian residents

FirstBIKE is now available online at Scamper Gear.

For European Readers

Various models of the FirstBIKE are available on Amazon.co.uk (link to FirstBIKE), Amazon.es and Amazon.de.



FTC Disclosure: Two Wheeling Tots received a FirstBIKE Cross from WeeBikeShop and a FirstBIKE Street from FirstBIKE.us to help facilitate this review. No monetary compensation was provided for the review and all opinions are that of Two Wheeling Tots.  Two Wheeling Tots is not an affiliate of FirstBIKE, but is an affiliate of WeeBikeShop and Amazon.

  • Jody

    I’m wondering what bike would be best for my athletic 19 mos old. She is wearing size 24 mos pants. I was planning on getting the Strider sport, and I’m still leaning that way. Her riding will be on paved roads I think. I don’t anticipate other surfaces, but can’t be sure. I feel like she’ll transition to a pedal bike on the early side from what I’ve seen about her balance already (she loves to stand on her rocking horse without holding anything). Any advice for our use?? This one costs a lot more and I also worry it could be too big.

    • http://www.twowheelingtots.com/ Natalie

      If she is more on the independent side then the Strider might be better as she would be able to get on and off the bike by herself. It’s really not until kids are 2T pants that they can mount and dismount the FirstBIKE on their own. Plus, considering you will just be using it on pavement, the tires of the Strider should be fine.

  • Becky

    I am thrilled and grateful for your site..thank you!
    I was thinking of going with the FirstBIKE for my 3 yr old. (turned 3 a week ago)
    His inseam is 15 1/2 in., height is 39 in, and his weight is 30 lbs.
    I would love one with good air tires as he would be on different types of terrain, maybe the Cross?
    He has not enjoyed trying out tricycles, but he jumped on an age appropriate scooter, and he was like a fish in water…. SO, that brought me to investigate the balance bikes. Do you think the FirstBIKE would be the best in his current age, weight, and height? I am a little concerned over this updated review and the bending of the seat. I am not looking for it to last forever, as you never really know how fast they grow, but I want him to have stability, safety, confidence, and the ability to ride most terrains.
    Thank you again for this awesome site!!

    • http://www.twowheelingtots.com/ Natalie

      Considering your son’s size and hesitancy to ride, I would probably recommend a different bike as I would hate from him to outgrow the FirstBIKE in the event it takes him a while to warm up to it. Some kids take to them right away, while others can take months! Considering he already weighs 30 lbs. he can probably handle a heavier bike, but not too heavy. I would take a look at the KinderBike Laufrad, which only weights slightly less than the FirstBIKE, as well as the TykesBykes and the Muna. Between the three, the Muna has the best tires for off-road adventures, but it also the heaviest. All three of these bikes also have a longer wheelbase than the FirstBIKE while will help him feel more stable.

      • Becky

        Thank you so much :)

  • Shane

    Two Wheeling Tots is a great site and was extremely helpful in my purchase of a balance bike for my little man. I went w/ the FirstBike and my son is jamming on it. After cruising on mostly flat surfaces for awhile he’s stepping up to the dirt trails w/ some pretty big hills. He’s three & I don’t think I could be any more proud of him. Along w/ his confidence growing so are the wipeouts which brings me to a point I wanted to share. I like how the FirstBike doesn’t have any protruding parts or bolts.. something to consider perhaps. Thanks again for doing what you do two wheeling tots and thank you to all the smart, dedicated and kid-minded people who design/build cool balance bikes. Going to be awesome when he’s ready for his first pedal bike, the top two contenders right now are the Cnoc or Hedgehog.

    • http://www.twowheelingtots.com/ Natalie

      Yeah! I’m glad to hear that you’ve had a great experience with the FirstBIKE. Even though many other bikes have come out, it is still one of our top picks! When he is ready to move up to a pedal bike the Cnoc or the Hedgehog would both be good options.

  • Julie Leis

    Thanks so much for your extremely helpful reviews! I was about to purchase the first bike for my daughter for her 2nd birthday which is in 2 weeks but after reading the updated review, I’m not so sure…. She is already in 3T clothes and weighs approximately 30 lbs and is 37 inches tall. Will she outgrow the first bike too quickly? If so, can you please recommend a bike that has the same safety features, especially the recessed bearings and handbrake, for my extremely talk girl? In case it helps, we live in a downtown area and will be using the bike on sidewalks and parks and my daughter seems to be on the timid/less adventurous side at this age. Thanks in advance!!

    • http://www.twowheelingtots.com/ Natalie

      She should be fine on the FirstBIKE as long as she is just getting into 3T versus coming close to growing out of them. As long as she rides the bike regularly (a couple times a week, even for just 15 minutes), she should have plenty of time to ride the FirstBIKE before she is ready to transition to a pedal bike. If you prefer another options, unfortunately I don’t know of another bike in her size that has recessed bolts AND a handbrake. There are several that have one or the other, but not both. Some other options to consider would be the Yedoo Too Too (which won’t be available until Spring), the Frog Tadpole (has a great brake, but exposed bolts) and the Joovy Bicycoo’s (which have covered bolts and as well as a brake).

      • Julie Leis

        Thank you so much for your extremely helpful response! I’m off to do more research but have a feeling I’ll end up with the firstBIKE.

  • Sarah P.

    This website is wonderful. Thank you for all the research you have done. I am looking to buy a balance bike for my child who just turned two and wears 24m/2 t clothes. The FirstBIKE sounded great until I read about it not being a great choice for older children. I am afraid that older siblings and neighbors may cause wear and tear on the firstBIKE. Also, would the firstBIKE classic with rubber tires be difficult to handle in an indoor gym? Further, I have an almost 5 year old who doesn’t ride a bike yet. Would you still recommend the Strider sport as the best model for sharing, or should I just get two separate bikes? thank you!

    • http://www.twowheelingtots.com/ Natalie

      You’re welcome! The FirstBIKE would be a great choice for your 24mo/2T. With older kids, the bike does tend to flex as they ride it, but it does not damage the bike. When I had my older son in size 7 clothes ride around on the bike, the frame and seat post did flex, but it did not damage the bike. So while I would ask them not to ride it, I don’t think they could do any real damage to the bike if they did.

      For the FirstBIKE Basic, I have not had a chance to see the rubber tires on an indoor gym, but I have heard they work great. Foam tires, however, do not, so try to stay away from them! Lastly, the Strider Sport is still my favorite bike for sharing. Because it comes with two seats and two seat posts, it is really easy to switch between to kids, while other bikes requires you to remove the seat from one seat post and mount it onto another.

  • iyacyas

    Can you give any comparison with turning radius say to the Frog? How limiting is the First Bike compared to others?

    • http://www.twowheelingtots.com/ Natalie

      The FirstBIKE limiter is much more restrictive than the Frogs. In the 5th set of pictures from the top you can see just how restrictive the steering is on the FirstBIKE. That being said, I have yet to see the limiter restrict the maneuverability of the bike. Hope that helps!

  • greenkiwi2000

    Do you know if they have improved the stiffness for bigger kids? Or does it still have this issue?

    I’m a little concerned getting this for my soon to be 2 year old, as he’s already 33#.

    • Lindsey

      I had some older kids rip on this bike down our steep driveway and brake just before the garage door again and again (kids old enough to ride pedal bikes). They had TONS of fun and no damage to the bike. They flex, but that’s by design not weakness!

      • greenkiwi2000

        @Lindsey – thanks. they didn’t have issues with the flex?

        • Lindsey

          No issues at all… in fact, I think the flex makes it easier for them as its more forgiving. There is no way its going to break on them, they are super strong!

    • http://www.twowheelingtots.com/ Natalie

      Sorry for not getting back to you sooner. Yes, the bikes does flex, but I highly doubt it would be an issue with a 22 lb. two-year-old. As shown above, the flexing made the bike uncomfortable for our five-year-old, but seeing as he was already on a pedal bike, I wouldn’t consider it to be a huge issue as most 2yo who ride balance bike regularly will easier transition to a pedal bike before the flexing becomes an issue.

      • greenkiwi2000

        Hi Natalie – he’s a 32 lb two year old, not 22 lbs. If he were 22 lbs, I agree that it would be all within the range.


        • http://www.twowheelingtots.com/ Natalie

          Sorry, typo on my part. Even at 32 lb., I think he would be fine. My 2yo, the first child shown in the pictures above, weighs between 30 and 35 lb. and still has plenty of room to grow on the bike, which shown no signs of flexing for him.

      • greenkiwi2000

        I guess the flip side is that if he doesn’t have other bikes to compare it with he won’t know the difference.

        • http://www.twowheelingtots.com/ Natalie

          That is true, but if the bike does flex when he rides it will diminish the efficiency of your child’s riding.

  • Hilary

    My son just turned 2,weighs 36lbs and is 39″ tall….which would be best for him- rothan,tadpole,first bike,yeedoo too too or another? He’s a very solid/dense big lil guy,verrrrry athletic.

  • Kristi

    Hi. Would you suggest FirstBike (or smth else) for my 2,5months petite (only 27lbs) girl? I measured her inseam 13” (14” with shoes on), but her hips are quite narrow. Though she has long legs, she sometimes still wears 18-24m clothes. I am in between of choosing her firstbike, earlyrider, puky or kettler balance bike (there aren’t many options to buy in Estonia and I don’t like Strider because of hard seat). We’ll be mostly riding on pavement, but when her confidence increases, I’d like to take her to dirt/forest trails.

    • http://www.twowheelingtots.com/ Natalie

      If she has really narrow hips, I would go with the narrower FirstBIKE or Early Rider over the Puky or the Kettler. Between those two, I would go with the FirstBIKE with a lowering kit as it has brake, which will certainly come in handy as she gets older.

  • Tonyandmirit Webb

    Just wondering what the actual wheel sizes are on these size bikes, does 12″ include the tire?

    • http://www.twowheelingtots.com/ Natalie

      Yes, 12″ is the diameter of the tire. All 12″ tires certainly aren’t the same size as the width and depth of them do vary, but most of them (including FirstBIKE) are 12″ in diameter.

  • nategriffin

    Great information! First of all, I’m looking at the cross (with brake) version because I can get a better deal on it. How much more difficult will those knobby tires be on pavement compared to the street tires?

    Also, the child is 32 months old, 36″ tall and an inseam of 14″ (i believe). Should I get the lowering kit?

    Thanks so much!

    • http://www.twowheelingtots.com/ Natalie

      On paved surfaces, you won’t notice any difference between the Cross and the Street tires, so no worries there. With a 14″ inseam, I would highly recommend getting the lowering kit as the “U” shaped seat will make it hard for her to get on and off until she has an inseam of about 15″.

  • Neil

    We bought this bike for my son, and he road it past his 4th birthday with no problems! I have seen lots of kids older than 3 ride this bike.

    • http://www.twowheelingtots.com/ Natalie

      Thanks for sharing! You are absolutely right that kids older than 3 can ride the bike without any problems, but since several readers have had issues with the bike, I tend to error on the side of caution.

  • Laura

    My daughter is about to be three. She is very petite, wearing 2t/24 month pants for fit, though 3t pants are the right length. She is about 36 inches tall and weighs about 26-28lbs. Her inseam is somewhere between 14-15 inches. We’re looking at the FirstBIKE for her. I want to make sure you think it’s a good investment for both fit and longevity since she is so petite. I appreciate your help

    • http://www.twowheelingtots.com/ Natalie

      Yes, the FirstBIKE sounds perfect for your daughter. With a ~15″ inseam, she will easily be able to get on and off the bike, and the lightweight will make it easy for her to use.

  • Suki

    I have a tall skinny 3.25 year old. Her inseam is about 15″ but she only weighs 26lbs. I want to get a her as light of a bike as possible because she is light herself but I’m worried that as she is already tall, the bike won’t last long. Please do you have any suggestions?

    • http://www.twowheelingtots.com/ Natalie

      Thanks for the recommendation, and yes, with a 15″ inseam, the Yedoo Too Too would be a great choice for your daughter. If it’s in your budget, I would also consider the WOOM1, but if it’s not, then don’t hesitate to go with the Yedoo.

      • Suki

        Thanks so much for your help! Yedoo Too Too arrived today. Only had a quick run in the house so far but seems to be perfect!

        • http://www.twowheelingtots.com/ Natalie

          Wow, that was fast! I’m glad you like it!

  • Marisa

    My son is 22 months and I am looking to purchase a bike for his 2nd birthday in May. Right now he is in size 18-24 pants. What bike would you recommend? I think he may be a little timid based on his reaction to other ride on toys.

    • http://www.twowheelingtots.com/ Natalie

      I would stick with a lightweight bike that is easy to get on and off (the FirstBIKE is not for his size). I would look at the Yedoo Too Too or the Kinderbike Mini.

  • http://www.twowheelingtots.com/ Natalie

    Those numbers are tricky, but it looks like they are based only on color. The color of the bike frame as well as the rims, however, can tell you more about what model of FirstBIKE it is. If the frame is black and the rims are blue or red, that is the higher end model that has Big Apple, extra cushion tires. You will only need this model is you plan on doing a lot of jumps or riding on uneven paved surfaces. The other models are all Street and Cross models, in which the only difference is the type of tire. Both models work great on paved surfaces, but if you are planning on riding on dirt trails, you will want the Cross model which comes has the red or silver frame. Hope that helps.

  • Jberriospr

    Hi. Thanks for all the advice. I have a DS turning 2 y/o next week. He wears 24mo clothes, weighs about 27-28lbs and his inseam is about 12in. I want to get him something that will last him a couple of years. What would be the best buy for him?

    • http://www.twowheelingtots.com/ Natalie

      My suggestion would be the Islabikes Rothan (which will fit him perfectly now), the WOOM1 (which will fit, but is a bigger bike) or the Yedoo Too Too (which is cheaper than the other two and may be slightly too big for him until he is in 2T pants). For a more affordable option, I would look at the KinderBike Mini.

  • Will

    Good to know about the aluminum seat clamp! We bought a Limited Blue when they were first being sold in the US. We started our boy on it at 18 months. He was big for his age, by the time he was a year old we noticed the seat kept sliding down. After just assuming it was because our boy was big I thought there had to be a problem. After repeated attempts with FirstBike they sent a new seat assembly. It had the same materials so the seat kept sliding down. After a few more inquires/complaints we just gave up on the issue since FirstBike indicated we were the only ones with this issue. Every other ride I would just readjust the seat. I made marks with a sharpie so I could put it back to the prior height. Yeah, that got old. At 4 years of age we got him a pedal bike, he took off with it! Now, our 2nd is now 18 months old and he too is big. I was about to buy a different balance bike for him considering the seat issue. I will approach FirstBike about going with an aluminum clamp. Thanks for all the info Natalie! This site is such a huge asset.

    • http://www.twowheelingtots.com/ Natalie

      Glad to be of help and I can assure you that you are not the only one to have an issue with the FirstBIKE seat clamp. The aluminum seat clamp is better than the previously composite one, so I would start by reaching out to FirstBIKE to see if they would be willing to send you a new seat clamp.

      • Will

        Thanks Natalie. FirstBike is sending an updated clamp.

  • Kyle

    Hi Natalie, I love your site. It is super informative for a parent looking to purchase a balance bike for the first time. I have read your buying guide, comparison chart and a few reviews. My daughter is 21 mos old, has an 11″ inseam, and is about 30″ tall. She is very curious about our neighbor’s training wheel bike, so I am of opinion that she’s ready for her first balance bike. I was leaning towards to the FirstBike due to all the great features (e.g. safety, u-shaped seat, lightweight) and buying the lowering kit but I’m concerned that it will still be too big for her. What are your thoughts? If it is indeed too big right now, what would be a good bike for her right now? An additional caveat is that we are expecting number 2 in August. So I am okay with buying a bike that she can use right now and then transition to the FirstBike when she gets a little bigger knowing that #2 will be able to use the smaller bike in a couple of years. Thank you so much for your help, it is greatly appreciated!!

    • http://www.twowheelingtots.com/ Natalie

      Hi again! Here’s my thoughts again :) “You are right in that the FirstBIKE will be too big for her right now, even with the lowering kit. With an 11″ inseam, the Islabike Rothan is an amazing bike, but it is on the pricier side. A more affordable option would be the KinderBike Mini. At first, the seat may be slightly too tall, but kids her age generally walk the bike for a month or so before they sit on it, so by the time she learns to sit on the bike, it should fit her just fine.”

  • Kristyn

    Hi. I would like to get my son a balance bike for his 2nd birthday this month. His a rather large — he is just into 3T clothes and has a 14″ inseam. I am leaning toward purchasing the FirstBike, but wanted your opinion in case you believe there might be a better fit for him. I would like the bike to last until he moves onto a pedal bike down the road, so my concern with the FirstBike is that he will outgrow it relatively quickly since you mention it isn’t the best choice for older children. Many thanks for your help.

    • http://www.twowheelingtots.com/ Natalie

      As long as he rides the bike regularly, then he should have no problems riding the FirstBIKE until he is ready to transition to a pedal bike. If, however, you don’t plan on having him ride much or you have long winters, then I would consider the Yedoo Too Too as it will certainly not have any flexing problems is he doesn’t transition until he is closer to 5 vs. 4 (which is typically the age in which balance bike kids transition over.

  • Patty

    Thank you so much for your extensive product reviews and comparisons. I was so grateful for the information and confidence when buying a bike. We decided on the FirstBike for our daughter when she was 22 months old. She absolutely Loves it. She’s always been pretty fearless and after a month and a half, she is already “running” and occasionally pulling up her feet when she goes down driveways. We can’t help but smile watching her. The bike is light and hasn’t hurt her when she’s fallen because of the recessed bolts and flexible frame. It fits her well (we got the lowering kit) and we couldn’t be happier with it.

    • http://www.twowheelingtots.com/ Natalie

      Yeah, I’m so glad she loves it! Isn’t is just amazing to watch how quick and nimble kids can be on these toddler bikes. One of my favorite things about this site is hearing about great success stories, such as yours. I just love these bikes and what they provide for kids and families :)!

  • Dana

    Wow! So many different pros and cons to take in. I hope you can help. Thanks so much for a wonderful website. I have twin girls that will be 2 years old this month. They are in 3T clothes, 34.5 inches tall with inseams of 12.5 and 13 inches. They weigh 29 and 27lbs (the one with the longer inseam is the lighter one). We will need to buy two bikes and don’t have any other children, so I don’t want to spend an outrageous amount. I want sealed ball bearings, air-filled tires and recessed or covered bolts. They have opportunity to do off-roading in the grass or pea-gravel trail at the park. Each time I read a review I think I’ve decided on something and then read a con such as First Bike isn’t good for older/heavier kids! Ack! I am hoping they will use these for a while since we need two. Please, please help me!

    • John

      Dana, it simply isn’t true that firsBIKE isn’t good for older or heavier kids. We have one and kids as old as 5 and 6 ride it (using the handbrake) aggressively without problems!

      • Dana

        Woo hoo! Yay! I must have misinterpreted the flexing issue in the review.
        That’s good because I kept going back to the FirstBike on your super-duper sortable comparison chart. Would you mind answering one more question?
        Its a really silly one.
        I like the colors the street version come in, but they kids will go on pea-gravel trail and grass, so should I let go of the color options and get the better cross tire?
        My kids do not have favorite colors. Its completely me. Its a lot of money though.

        • http://www.twowheelingtots.com/ Natalie

          Dana, based on our experience, the FirstBIKE does flex with older kids, BUT since you kids are starting at a a young age, they will most likely transition to a pedal bike before the flexing becomes an issue, so I wouldn’t worry too much about it. As for the tire issues, while the Cross model certainly has a higher tread on it, unless they are doing really aggressive riding on dirt, they should be fine on a Street model.

      • http://www.twowheelingtots.com/ Natalie

        John, thanks for sharing. I’m glad to hear that you haven’t had any issues with the bike flexing with older kids. I can’t say that we have experienced the same, but my 5yo is pretty heavy for his age. Regardless, it is still a great bike and most kids will transition to a pedal bike before they outgrow the FirstBIKE, so the flexing generally isn’t an issue.

  • James C-hen

    Brought a Firstbike directly from their website but when I received it, it was missing a part. Two months later, three phone calls, and nine emails and counting, I’m stuck with an incomplete bike. Apparently FirstBike has only one customer service rep named Mandi who “responds” to both calls and emails.

    The bike seems great but after sales support is abysmal. I would not recommend this brand.

    • http://www.twowheelingtots.com/ Natalie

      Ugh, seriously, that it the worst. Thanks for bringing this to my attention. Customer service is a HUGE in my book. If you could email me at natalie @ twowheelingtots.com, I would love to forward your info over to my contacts at FIrstBIKE to hopefully get this resolved quickly. If they don’t fix it, then I agree, that I wouldn’t recommend their bikes either.

      • James C-hen

        Update from my previous post:

        Original Issue:
        Missing screw straight out of a brand new Racing Edition FirstBike

        Extremely brief Summary: After months of contacting FirstBike and only getting Mandi, received replacement screw, was wrong size (too big), damaged the Fork’s screw hole, asked for refund or replacement, received replacement fork (cannot be used as it does not have a screw hole) and second replacement screw (Again wrong size, too small)

        Current Situation:
        I am left with trying to explain to my very disappointed 3 year old why his FirstBike isn’t the same as his older sister’s. Kids being kids, they don’t want to share the other “complete” bike I previously brought. (Yes, I am a repeat customer!)
        ——-Ended up throwing both of them in the garbage where this company’s customer service belongs. My very simple request for a replacement part missing fresh out of the box for a bike that cost 169.99 each went unanswered. To make things worst, their representative Mandi is polite but breaks promises and not once had I received an apology but was told the bike can still be used “as-is.”

        Warning to all: stay away from FirstBike if you value your time and money.

        • http://www.twowheelingtots.com/ Natalie

          Wow, still nothing but empty promises. Not okay. I will try again, but I agree with you that it is pretty much far too late for that. I believe a warning about their customer service is warranted on the review. With so many other bikes to choose from, it’s simply not worth the risk.

        • Julia

          Thank you for your honest review – to both the buyer and Two Wheeling Tots. Customer service IS one of the most important factors when choosing to make a big purchase. I appreciate the honesty in these reviews, but this has certainly helped me decide NOT to purchase FirstBike here in Australia (I need to buy two!).

    • http://www.twowheelingtots.com/ Natalie

      Any word from them yet? I did contact them and they assured me they would look into the matter, so I would love to know if they kept their word. Thanks.

  • Melissa

    We had the lowering kit for the bike and after a month of use one of the brackets snapped in half, rendering it useless. Luckily my son was tall enough to use the bike on the lowest seat setting without it. I contacted Firstbike about it thinking they’d offer a refund, and Mandi just said she’d let quality control know. No offer to replace or refund. I threw the kit away and vowed never to buy anything from them again. We love the bike, but what a disappointment.

    • http://www.twowheelingtots.com/ Natalie

      Wait, what?! No refund? I am starting to see a pattern here that I don’t like. They previously offered replacement parts, why now the change? I’ll see what I can find out, but certainly can’t promise anything.

      • Melissa

        I was told they had never heard of the issue before and she would let QC know. I know for a fact that others have experienced it because I read a review on Amazon that said the same thing happened to their lowering kit. I don’t know if the person on Amazon contacted Firstbike or not. In the end I only paid $11.99 for the kit so it’s not the end of the world, but it’s still irritating. I expected more after I paid so much for the bike itself. I also contacted them about replacing the plastic seatpost adjuster because ours is slipping a bit when my son sits on it (36 lbs) and I was told they needed picturtes of the issue before they could do anything. Pictures of the issue? How? I decided not to bother, as my son is getting a Woom2 for his 3rd birthday next week, and if we end up passing the Firstbike down to another child, the weight thing probably won’t be an issue for long with that child, either. It’s just not worth the hassle.

        • http://www.twowheelingtots.com/ Natalie

          Thanks for bringing this to my attention. I have written their CEO as well as their PR rep about these issues and so far, haven’t had any luck. As a result, I will be adding a “warning” on the review about potential issues with their bikes if I don’t get any answers soon. In fact, I wouldn’t probably do so now, but my site is currently haven’t issues, so I can’t currently update anything. :(

          • FirstBIKE Canada

            I’m writing from FirstBIKE Canada, we are a separate company than
            FirstBIKE in the US but of course we carry and love the same product!
            Lowering kits will brake now and then, but almost always when a child is
            too big for the lowering kit. Regardless, we ALWAYS send out a
            replacement promptly. It is a rare issue though, we’ve only replaced
            about 3 in the past year.

            Please do be in touch if
            you have any issues, I will do my best to get you in touch with the
            correct people in the US! FirstBIKE stands behind their product.

            • http://www.twowheelingtots.com/ Natalie

              Thanks so much!! It makes a huge difference when companies stand behind their product. I know FirstBIKE’s themselves are great bikes, so I’m glad to hear that all of our readers up in Canada have your support!

    • FirstBIKE Canada

      Hi Melissa, even though the part wasn’t purchased from us – I happy to send you a new Lowering Kit. Please contact us at Info@firstbikecanada.ca.

  • Amanda

    I’m a firstBIKE owner (in Kentucky) and we’ve had ours for about 2 years. We’ve loved every aspect of it, including their customer service. We purchased a firstBike for my son for his 2nd birthday. Earlier this year, the brake system broke. I contacted customer service via email on how to purchase a replacement brake system, and that started my contact with Mandi in their customer service department. She asked a few questions, requested a picture of the broken part (to which I complied) and about a week later I received the entire brake system, free of charge, in my mailbox. My husband installed it without problem and my son was back in business. That was it. I was THRILLED!! And so was my son.

    Fast forward to this summer and my son asked to take his training wheels off his pedal bike, which I did not think was a good idea. My husband did and without hesitation, my newly turned 4 year old took off, riding circles around everyone standing around, watching with their mouths hanging open. Our 9 year old neighbor had just told him “this isn’t a good idea” and that my son wouldn’t be able to ride without training wheels until he was “at least 8, like me”. My son simply replied “C’mon Jackson, catch up!” HA! That was all firstbike. My son isn’t the most coordinated 4 year old around, and I still can’t believe the lack of instruction/training/anything on our part to teach him how to ride a conventional bike. FirstBike did it all.

    I’ve been blown away by their product AND their customer service, so I wanted to share my experience and my story. I rely heavily on reviews when making a purchase, so I wanted to add my 2 cents in here, for what its worth. I’d hate for someone to miss out on an experience like mine, all because this blog says to stay away due to poor customer service. I hate that some of you had a negative experience, but I think you should give them a second chance. They make a top-notch product and have top-notch customer service (in my opinion) to back it up. That is truly hard to find these days.

    Our firstBike has now been passed down to our 2 year old (with the lowering system attached again) and I can’t wait to see what happens!

    • http://www.twowheelingtots.com/ Natalie

      Thanks for sharing your experience! I am glad to hear that you have had great experiences with the bike and with their customer service. We have never had an issue with our FirstBIKE itself and still believe it is a great bike. I also agree that I would hate to have someone skip over the bike because of some issues other have had with customer service, which is why I simply recommended not buying the bike directly through them, but rather a third party. Since FirstBIKE.us is the US distributor for all the FirstBIKEs in the US, they will still profit from the sell of any of their bikes in the US, but buying from a third party gives the buyer another person in their court IF any issues arise.

      My issues with FirstBIKE’s customer service started with complains here and in emails, which happens from time to time with various retailers and bikes. Generally, I do not step in unless the customer can show that they have attempted to contact the company repeatedly with no success. In this case, I did step in, which only lead to more frustration for me. As a result of my experience and after weeks of frustration, I added the warning to this review. While I won’t go into details, I will say that months later, I have received enough correspondence from them to remove the warning (albeit hesitantly). I can only hope, going forward, that more readers will have experiences like yours versus mine.

  • Heather

    we’ve had this problem too. First Bike promptly sent a replacement bracket…but still a problem (even with help to make it super tight). Recently put a piece of rubber drawer liner (like you use to grip a jar to open it) between the bracket and the post…and it has stayed up so far…we’ll see if it lasts. Otherwise we’ve loved the bike, but frustrating to have such a basic problem on such an expensive balance bike.

  • http://www.twowheelingtots.com/ Natalie

    Great thinking on your part, but I agree that the seat post should stay put! We recently received the new metal clamp and I didn’t experience any problems with it, but I am currently having a local reader, who has has problem with the seat post, try it out to see if it makes a difference for them and will post about it here when I get feedback from her. Regardless, I agree that some a redesign is likely needed.